Privacy Policy
It constitutes an inseparable part of the Flamencista Terms and Conditions. Therefore, accepting our Terms and conditions you accept as well our privacy policy, giving us consent for your personal data to be processed fairly and lawfully as described in it. Please note that we cannot accept your order unless you accept our Terms and Conditions, including our privacy policy and cookies policy.
The General Date Protection Regulation (GDPR) compliance:
What is the GDPR?
A European privacy law approved by the European Commission in 2016. The GDPR will replace a prior European Union privacy directive known as Directive 95/46/EC (the “Directive”), which has been the basis of European data protection law since 1995. A regulation such as the GDPR is a binding act, which must be followed in its entirety throughout the EU. The GDPR is an attempt to strengthen, harmonize, and modernize EU data protection law and enhance individual rights and freedoms and consistent with the European understanding of privacy as a fundamental human right. The GDPR regulates, among other things, how individuals and organizations may obtain, use, store, and eliminate personal data. It will have a significant impact on all businesses around the world.
At Flamencista, we believe that the GDPR is an important milestone in the data privacy landscape, and we are committed to achieving compliance with the GDPR that will officially be enforceable beginning on May 25, 2018. We want all our customers to feel comfortable about GDPR compliance issues before making a purchase or engaging with our Flamencista website.
What are the personal data you may be asked to provide on our website?
At Flamencista we love transparency as the regulators in charge of GDPR compliance do, as well. So, if you would like to either create a Flamencista customer account or submit your order form having accepted our Terms and conditions, you will be kindly requested to provide the following information:
1. A valid email address
2. Gender: Male/Female
3. Full name: Require first and last name
4. Company name (if any)
5. Full shipping address: Street address, Street number, State, City, Post Code & Country
6. Phone or mobile number
*The only legitimate reason we ask for a phone number is to protect you from any delivery failure of your order (especially when using a courier provider) in case you are out of home at the time of delivery. This can ensure that delivery process will go as smoothly as possible, avoiding any undesirable return of the products you ordered to the sender, which would cause unnecessary costs and delays.
If you decide to go ahead and confirm your order with payment via Paypal or credit card, we will additionally request your billing information, such as card details and billing address. At Flamencista, we take security very seriously and make the shopping online process as safe as possible . Therefore, we guarantee an extra layer of security in online transactions using our Flamencista website in the following ways:
1. Verified by Visa: Verified by Visa protects you from online fraud and gives you extra peace of mind when shopping online using your credit card.
https://www.visaeurope.com/making-payments/verified-by-visa/
2. Verified Paypal account: We have a business verified account with paypal when accepting payments from our customers. It helps make PayPal even safer for everyone.
3. SSL(Secure Sockets Layer) protocol using encryption to protect confidential user information, such as credit card numbers.
https://ssl.comodo.com/
4. A Safe Browsing feature in Google Chrome.
How we use your personal data?
The heart of our GDPR compliance is that we only collect the data absolutely necessary that will help us provide you with a world-class customer service as well as proceed and safely deliver your order using our national postal services or a courier provider.Your personal data belongs to you and we will always ask in advance for your consent before processing EU personal data within the meaning prescribed by the GDPR.
We may use your personal data to track your relationship with us, like providing updates throughout the whole process, asking for your feedback to further improve our business, or sending emails with our latest offers if you have previously subscribed to our newsletter giving us consent to include you in our email campaigns. We may, occasionally, send surveys or even direct one-to-one mail in order to manage and improve our customer service processes.
Newsletter/Εmail marketing automation: By opting to subscribe to our newsletter you consent to receiving updates, special offers and exclusive discounts. We use mailchimp for sending our newsletter and for email marketing automation. Therefore, once accepting our privacy policy you acknowledge that the information you provide will be transferred to Mailchimp for processing in accordance with their privacy policy (https://mailchimp.com/legal/privacy/)
You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us or by contacting us at privacy@flamencista.com We assure you that we will treat your information with respect.
Do we share your data with third parties?
Customer confidentiality and privacy are fundamental principles behind the ethos of Flamencista and are thus safeguarded by a strict corporate policy. Therefore, we will never sell, rent or share your personal data/information with any third party for marketing purposes . Piece of your personal information may be used in your best interest as described below:
Flamencista is the world’s leading online Flamenco shop acting in your best interests as an authorized global distributor of pure Spanish Craftsmanship. In order to avoid any further delay in preparing your handmade products and ensure the fastest possible delivery of your order, we have authorized our Spanish workshops to proceed with shipping of custom orders directly to our Flamencista customers. Both production and shipping of custom-made orders take place in our workshops which are all based in Spain. For this reason we will pass your personal information (full name, shipping address and contact information) to our workshops, strictly depriving them from the right to use it for commercial or advertising purposes.
It is of paramount importance to us to build long-term relationships with our customers and see them coming back on our website time and again.
This is why, we rely on some of Google’s popular web products/services so we can deliver an excellent online shopping experience making our website as much user-friendly as possible.
Web Analytics
We use google analytics on the scope of data collection and procession in order to analyze traffic, gain insights and improve the functionality of our website.
Cookies Policy (Last updated: 18/5/2018)
Our Cookies Policy is an integral and inseparable part of our Terms and Conditions as well as of our Privacy Policy that you have to accept in order to use Flamencista's services.
By using or accessing our website you are consenting to Flamencista’s use of cookies as follows:
This policy helps to explain what cookies are, when and why cookies may be sent to the website visitors (referred to in this policy as “we” “us” or “our”), how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.
What are cookies
“Cookies” are text-only small pieces of information that a website transfers to an individual’s hard drive or other web site-browsing equipment for record-keeping purposes. Cookies allow the website or a third-party to remember important information that will make your use of the site more convenient and your next visit easier. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie and a randomly generated unique number or other value. Like most websites, we use cookies for a variety of purposes in order to improve your online experience, for analytics and marketing. More specifically, we use cookies on our website for the following purposes:
-Analytical purposes: We use cookies to analyze user activity in order to improve the website. For example, using cookies we can look at aggregate patterns like the average number of product searches that users perform. We can use such analysis to gain insights about how to improve the functionality and optimize user experience on our website.
- Your preferences: We use cookies to store certain user preferences on our website. For example, cookies can be used to record how you interact with our website, items added to your shopping bag and allow you to have access to any incomplete actions of yours from your last visit.
- Third-party cookies: In addition to our own cookies, we use cookies, web beacons or similar technologies of our trusted third-party partners to report usage of statistics of the Service and deliver advertisements on and through the Service, such as:
Google analytics: Google Analytics is a simple, easy-to-use tool that helps us measure how users interact with website content and analyze the traffic to our website. For example, as a user navigates web pages, Google Analytics provides website owners with recorded information about the page a user has seen, for example the URL of the page. The Google Analytics JavaScript libraries use HTTP Cookies to "remember" what a user has done on previous pages / interactions with the website. You may learn more about google analytics tool by visiting: https://policies.google.com/privacy
If you want to opt out, download and install the add-on for your web browser: https://tools.google.com/dlpage/gaoptout
Facebook pixel: We use cookies, pixels or similar technologies which allow us to build audiences, making sure that our ads are being shown to the right people, so we can offer our visitors a personalized shopping experience. They will also help us to track conversion rates for that audience on our website and measure the results of our ads.
We assure you that no personal information (or personally identifiable information) is contained in or collected as a result of using these cookies or pixels.
You may learn more about this facebook tool by visiting:
https://www.facebook.com/business/help/742478679120153?helpref=page_content
https://www.facebook.com/about/privacy/update
Please click here if you would like to withdraw your consent:
www.facebook.com/ads/website_custom_audiences
Where can you find more information about cookies?
You can learn more about cookies and the following third-party websites:
All About Cookies: http://www.allaboutcookies.org/
Network Advertising Initiative: http://www.networkadvertising.org/
Are there any data transfer issues?
Under GDPR, since we use Google analytics, Google is our data processor. This means that we are allowing Google to access data and Google is supplying us with data in the form of reports.
We would like to assure you that we keep your personal information private and safe. Google- as data processor- conforms to the EU GDPR and complies with the EU-US Privacy Shield Framework which protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes.
Google analytics terms of service: https://www.google.com/analytics/terms/us.html
Google compliance with the EU-US Privacy Shield Framework:
https://support.google.com/analytics/answer/7105316?hl=en
What are your expanded individual rights under the GDPR?
Data privacy is a fundamental human right in the European Union. EU citizens will have several important new rights under the GDPR and we are fully prepared to accommodate all these rights including:
1. The right to be forgotten: You may terminate/cancel your Flamencista account we keep in our systems at any time, in which case we will permanently delete your account and all data associated with it. In order to delete your Flamencista account and exercise your right to be forgotten. You can either sign in to your Flamencista account and then choose “cancel account” or contact us at privacy@flamencista.com
2. The right to object: You may prohibit the use of certain data by opting out for direct marketing purposes such as email marketing campaigns. You may opt-out by not giving consent to our use of your data for marketing purposes.
3. The right to rectification: You may access and update the information within your Flamencista account to correct or complete contact information. To exercise this right of yours, you only need to sign into your Flamencista account using your email address and password and click edit my account on the right menu. In addition, you may contact Flamencista directly to access, correct, and/or delete information that we may hold about you in our systems. Individuals may request to access, correct, amend or delete information we hold about them by contacting us at privacy@flamencista.com
Unless it is prohibited by law, we will remove any Personal Information about an individual from our systems at your request. There is no charge for an individual to access or update their personal information.
4. The right of access: Our “Privacy Policy” describes the data we collect and how we use it. By creating a Flamencista account we enable you to have full access to your personal data/information or you may contact us directly to request to access information that we hold about you.
5. The right of portability: You reserve the right to receive personal data you have provided Flamencista with in a structured, commonly used and machine readable format.
How you can exercise your rights?
Your personal data belongs to you. Therefore, we empower you to exercise all the above rights signing into your Flamencista account by entering your email address and password. If you have forgotten your password, you may request a new password by clicking the option Lost your password? Please enter your e-mail address (the one indicated when you originally opened your Flamencista account) and we'll send you an e-mail message containing your new password.
Please note that you are responsible for maintaining security and control over your personal information when singing into your Flamencista account. The automatic secured password generated by our system and sent to your email address is private and known to no one else except you. It should be kept strictly confidential and available only to you.
Alternatively, if you wish to exercise any of your rights please email us at privacy@flamencista.com